About Us

Our Mission

Our mission is to be your trusted source for a wide range of high-quality products, all conveniently accessible from the comfort of your own home. We are committed to helping you discover the perfect vaping solution that aligns with your preferences.

Who We Are

VAPESMITHS is a small, family-run business based in the United Kingdom, specializing in e-cigarettes, liquids, CBD products, and smoking accessories.

Where We Operate

Based in Towyn, Abergele, United Kingdom, VAPESMITHS proudly serves customers both locally and nationwide throughout the UK.

What We Do

We specialise in offering a comprehensive range of products including vape kits, disposables, e-liquids in various flavours, a diverse selection of vaping essentials, quality smoking products, and a variety of CBD-infused items.

Exceptional Customer Service

We value our customers above all else, and your satisfaction is our top priority. Our friendly and knowledgeable team is always ready to assist you with any questions or concerns you may have. Whether you need guidance in selecting the product, help troubleshooting an issue, or simply want to learn more about vaping, we are here to provide you with prompt support.

Ultimate Vaping Convenience

We understand that convenience plays a crucial role in your vaping journey. That’s why we’ve designed our online store to provide you with the ultimate convenience and ease of use. With just a few clicks, you can browse our extensive selection, search and review products. We offer fast and reliable shipping, ensuring that your vaping essentials reach your doorstep promptly.

FREQUENTLY ASKED QUESTIONS

Ordering is quick and easy. Simply browse our online store, select the desired products, and add them to your cart. Proceed to the checkout page, where you can review your order and enter your shipping information. Complete the payment process, and voila! Your order will be processed and shipped to you promptly.

We understand the importance of timely delivery. Our dedicated shipping team works diligently to process and dispatch your order as quickly as possible. Shipping times may vary depending on your location. However, we strive to deliver your package within 3-7 business days. 

Absolutely! We are committed to offering only authentic, reliable, and high-quality products. We work directly with reputable manufacturers and authorised distributors to ensure the authenticity and quality of every item we sell. Your satisfaction and safety are our top priorities.

We accept various payment methods to provide you with flexibility and convenience. You can securely complete your purchase using major credit cards, including Visa, Mastercard, and American Express. 

No, we currently only ship to the United Kingdom. During the checkout process, you will be able to see if we deliver to your location. Please note that international shipping may be subject to customs regulations and additional fees or duties imposed by your country’s authorities.

Many of the products available on VapeSmiths come with a manufacturer’s warranty. The warranty coverage period and terms may vary depending on the brand and product. For specific warranty information, please refer to the product description or contact our customer service team for assistance.

While vaping has been recognised as a potentially less harmful alternative to smoking traditional cigarettes, it is important to note that it is not without risks. Vaping is intended for adult smokers who wish to transition to a potentially less harmful alternative. If you have never smoked or are not currently a smoker, it is not recommended to start vaping. We encourage you to consult with healthcare professionals and review reputable sources to make an informed decision about your vaping journey.

Certainly! We understand that selecting the right vaping device or e-liquid can be overwhelming, especially for beginners. Our knowledgeable customer service team is here to assist you. Feel free to reach out to us with your questions, preferences, and requirements, and we will provide you with personalised recommendations to help you find the perfect fit for your vaping needs.

We are always here to assist you! If you have any further questions, concerns, or require additional information, please don’t hesitate to contact our friendly customer service team. You can reach us through our Contact page on the website.

We want you to be completely satisfied with your purchase from VapeSmiths. If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving your order. We will guide you through the return process and provide a suitable solution. Please refer to our Returns and Refunds Policy for detailed information on eligibility, procedures, and conditions.