Privacy Policy

This Privacy Policy explains how VapeSmiths (“we,” “us,” or “our”) collects, uses, and discloses personal information when you use our website vapesmiths.com (“Website”) or interact with us in any other manner. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing or using our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Collection of Personal Information

When you make a purchase or interact with our Website, we may collect personal information from you. The types of personal information we may collect include:

– Contact information (e.g., name, address, email address) provided during the purchase process or when contacting us.
– Payment information necessary to process transactions (e.g., credit card details) securely through a payment gateway that complies with the Payment Card Industry Data Security Standard (PCI-DSS).
– Information related to your browsing activity on our Website, such as your computer’s IP address, browser type, and operating system, which helps us understand your preferences and improve our services.

Use of Personal Information

We use the personal information we collect for the following purposes:

– To process and fulfill your orders, including arranging delivery or collection of your purchases.
– To communicate with you regarding your orders, updates, and new products, subject to your consent.
– To provide customer support and respond to your inquiries or requests.
– To comply with legal obligations, resolve disputes, and enforce our policies.
– To improve and optimize our Website, products, and services.

Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. When we ask for personal information for a secondary purpose, such as marketing, we will either ask you directly for your express consent or provide you with an opportunity to opt out.

If you wish to withdraw your consent for us to contact you, collect, use, or disclose your personal information, please contact us using the information provided at the end of this Privacy Policy.

Disclosure of Personal Information

We may disclose your personal information in the following circumstances:

– To third-party service providers who assist us in operating our Website and providing services to you (e.g., payment processors, shipping companies), subject to their own privacy policies.
– When required by law or in response to a valid legal request, such as a court order or government regulation.
– To protect our rights, property, or safety, and the rights, property, or safety of our customers or others, as permitted by law.

Data Retention and User Rights (GDPR)

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. You have the right to access, correct, amend, or delete any personal information we have about you. To exercise these rights or to register a complaint, please contact us using the information provided at the end of this Privacy Policy.

Third-Party Services and Links

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third parties. We recommend that you review the privacy policies of any third-party websites or services that you visit.

Security

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Cookies

Our Website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that allow us to remember and customise your preferences. By using our Website, you consent to the use of cookies as described in our Cookie Policy. You can choose to opt-out of cookies through your browser settings, but this may affect the functionality of our Website.

Age Verification

In compliance with UK age restriction legislation, we may collect and share your personal information with One Account Mobile Limited (1account) and third-party identity data providers. This information is used to verify your age and identity when providing age-restricted products or services. By using our Website, you consent to the collection, sharing, and retention of your personal information by 1account. For more information, please refer to 1account’s privacy policy on their website at 1account.net.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our Website after changes have been made constitutes your acceptance of the revised Privacy Policy.

Questions and Contact Information

If you would like to access, correct, amend, or delete any personal information we have about you, register a complaint, or request more information, please contact us at:

Email: privacy@vapesmiths.com

Last updated: 1st October 2023